You’ve come to a point in life where you’re overwhelmed, and you’re looking for the best cleaning company for your home!
You are not alone.
As women, we have a tonne of tasks and responsibilities we need to catch up on, both at work and at home — our plates are overloaded.
We bear the brunt of the responsibility of childcare, housecleaning, and cooking, all whilst trying to maintain a business and/or job and/or study.
In between looking after kids, running around after everyone, taking them to school, sports, and friends’ homes, as well as all the other hats we wear, there is no time for us to catch a break!
Our schedules are so full and of course, since COVID, we have made our homes our last priority because we just don’t have the time and energy to deal with the dust on our shelves (no judgment here!).
We, the Jones, have a wonderful team that takes care of all the little things so we can focus on the major and most important things in life. We leave our dusty shelves to a cleaning company that will take care of it!
SO many people have a cleaner in Melbourne. It is no longer just a luxury service (or a well-kept secret!) — it’s a necessity! So if you are in that place where you have decided that you need to hire a cleaning service; huge step! Congratulations! Well done to you!
Your life is about to change for the better!
Who do you choose?
When trying to pick the right cleaning service, you can’t leave your home to just ANYONE.
There are so many things that can (and will most likely) go wrong if you are not careful.
Number 1 – look at their quality, security, and reliability!
Don’t choose the cheapest. You get what you pay for. This has never been more true, especially in service industries!
They will all say they are the best, the cheapest, the most caring, the most reliable – so how do you know which ones really are the best domestic cleaners?
Get to know them better and do some research!
The process can take a while until you’re able to choose the right cleaning company that suits you. You might even need to do a trial a few times before you know you have the right company.
Even then, you still won’t be sure if you would be getting the most out of your money, so it would be best to have a checklist of things to consider to narrow down your options.
Here’s a list you can start with!
The easiest way to get an overview of the quality of a company is by checking their reviews! Reading reviews can give you an insight into what the company is capable of and how they treat its clients.
If you know anyone who has hired the same company, it would be helpful to ask for their opinion as well!
The Clean Life has over a hundred reviews and still remains a 5-star cleaning service!
The Clean Life Reviews: https://www.facebook.com/thiscleanlife/reviews/
The last thing we want to think of is that something can go wrong.
However, this would be a huge oversight not to consider – that unexpected things can and do happen.
A cleaning service that has insurance gives them the ability to cover the costs of any unforeseen damage, breakage, or injury that occurs while they are on your property!
They should be willing to tell you if they have this kind of coverage, and what they are covered for, and they should willingly provide you copies of their policies, at your request.
(Keep in mind that this adds to the operating cost of a service company which is why the rates may be higher per hour.)
However, the reassurance that comes with insurance will save you in the long run and will cover you if there are any unexpected damages and/or injuries.
The Clean Life tries to avoid damages, breakages, and injury as much as possible by having procedures, and systems in place. However, if anything does happen, you can rest assured that you are fully covered by our insurance(s).
Experience, Affiliations, and Accreditations
In any industry, experience is a good indicator of reliability!
Knowing how long a business has been running can usually mean that they listen to feedback and have done their best to continuously improve their services.
Additionally, cleaning companies with awards, accreditations and affiliations with professional organizations should be a part of your choices as these companies are concerned with their reputation and are maintaining a certain level of standard!
The Clean Life has been in service for more than 5 years now and is continuously growing through feedback from both clients and staff!
It is imperative to our growth to receive both good and bad reviews from everyone as it lets us know which parts of our service are great and which need improvement, so feedback is always appreciated!
The founder of TCL – Beckii – has been a business mentor to other cleaning businesses for the past year, and helps them scale their business based on her systems and processes.
A good cleaning company understands that not everything is in their control – so they put systems in place in case the unexpected happens!
Before saying yes to an estimate or quote, always be sure to ask how they handle breakages, damages, and unsatisfactory services. These are the companies that are prepared to work on solutions with their clients!
When our cleaners miss something (they’re human – we aim for excellence, not perfection!), The Clean Life will always take on this responsibility, and be apologetic.
We will notify the cleaners of what they have missed – an opportunity for growth and learning!
Then we will immediately schedule a date with our client for cleaners to rectify the issue!
We have systems in place and we are ready for these situations because we want to assure clients that we are looking out for them!
Everything above has already been checked, however, the list doesn’t stop with asking for guarantees! A cleaning company can have all the above-mentioned items but then turns out that they don’t offer the service you’re looking for.
Often, different cleaning companies don’t always have the same services offered so it’s always a good thing to ask them a few more questions before you give them that sweet “yes” and just make sure that you can get what you need from them.
Cleaning companies usually post the services they offer on their websites or pages.
Here’s an example from The Clean Life: https://thecleanlife.com.au/services/
Cleaning costs and rates
Most cleaning companies charge by the hour but some will offer a flat rate. With hourly rates, it’s common practice for companies to give you a full estimate of how long cleaning their home will take and the total cost.
Always be honest with cleaning companies about what you need and do not leave out any details when they are creating the estimate for you to avoid disappointment.
Lastly, be sure to double-check for extra charges!
Some cleaning companies ask for extra for homes with pets, high ceilings, or deep cleaning of really dirty spaces. Go with companies who will tell you upfront everything they will be charging you with, who will ask many questions, and even ask to see photos of your home, to make sure the estimate/quote they give you is accurate.
Cleaning companies will usually bring their own cleaning supplies however it’s always much safer to ask if everything is included.
Also, ask them about the products they use especially if anyone in your family has an allergy that the cleaning company should be aware of.
Some cleaning products can trigger certain allergic reactions, and strong ones may be toxic to your kids or pets!
The Clean Life uses products that are 100% natural and they clean homes with the power of probiotics!
TCL also provides a COVID – safe kit, which ensures we limit the risk of cross-contamination in your home.
Read more about the COVID-Safe kit here: https://thecleanlife.com.au/covid-safe-kit/
Terms of Service
Finally, clear out everything you need to know regarding the terms of their service!
Be sure to know what they will require from you so you can see if it is something you can work with or not. You should know their policy for cancellations, rescheduling, having additional things for your service, etc.
Typically, these should all be listed down in their policies so that you don’t get surprised by any sudden fees!
Before a client’s scheduled clean, The Clean Life always includes the terms of service in the email together with the appointment reminder so that clients are aware of exactly what to expect! No surprises.
List all of these things down, and weigh up which items on this checklist are the priority for you.
Figure out for yourself how much each item means to you so you are able to choose a cleaning service that you will be satisfied with!
Of course, if you think The Clean Life qualifies as a cleaning company with these systems/qualities, then don’t hesitate to reach out to us!
Book us now: https://neon.ly/BookYourTime
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