An open letter to our valued clients on COVID-19

An open letter to our valued clients.

First of all, I want to thank you so much for entrusting us with cleaning your home. We are so grateful for all your support.

While we encourage our communities not to panic – we do wish to join forces, to help stop the spread of the coronavirus (COVID-19).

We want our community to know that we are prepared and will continue to keep health and safety a top priority.

We have developed a protocol which we will implement immediately, and will continue to enforce, until the virus has been contained and is no longer a risk to our staff, our clients and the general population.

We will monitor virus updates regularly from local, and state organizations and act accordingly and keep our organization educated on all and any necessary measures we need to take to prevent the spread of germs.

We want to make everyone feel as reassured as we can, so would like to be as transparent with our processes as possible, and keep the lines of communication open.

Please do not hesitate to call me with any questions or concerns.

Beckii Jones
Owner of The Clean Life

Our expectations of you as our client:

If you or any of your family have returned from one of the high risk countries, or are unwell with fever, cough, sore throat, tiredness, please let us know as we will need to reschedule your clean to a later date.

Even if you are not unwell, we would prefer that clients are not home at the time of service (to avoid close contact as a precautionary measure).

If this is not possible, then keeping a distance of 1.5 metres between yourself and staff would be appreciated to limit the risks to both parties.

Your expectation of us:

To avoid the spread of germs to other staff, clients and our own immediate family – we have informed all staff members that they are NOT to come into work if they have fever, cough, sore throat, tiredness or any symptoms of coronavirus.

We would appreciate your flexibility in understanding if clean times are shifted last minute, or rescheduled to another day. Even though we have 18 staff, we are fully booked most days, so may not be able to find you a replacement team.
Reliability of our staff has always been important – but safety has to take precedence at the moment.

Cleaners will wash their hands upon entering your home, and again just after exiting your home, even though they will also use gloves at all times.

They can wear masks as an added precaution if requested.

Our cleaning methods:

As you know, we are an eco friendly cleaning service. We typically use probiotics and essential oils to clean your home and will continue to do so.

As always – we supply freshly laundered cloths and a mop per home.

We will now be adding – hydrogen peroxide (7% dilution for maximum effectiveness) – to our cleaning sprays and mop formula, and also to the washing liquid when we wash our cloths each day.

Vacuums and buckets that we use from home to home will also be sanitised with hydrogen peroxide after use, and before going into a new home.

Dirty cloths and mops will be stored in a bucket with a tight fitting lid to avoid potential contamination during travel.

What is Hydrogen Peroxide?

It’s a combination of hydrogen and oxygen and is available in many strengths (indicated by the percentage of dilution with water). Food producers use 35 percent H2O2 for a variety of purposes, including processing cheese and bleaching wheat flour. It’s also used to kill microorganisms in food packaging materials.

Hydrogen peroxide may be used for the sterilization of various surfaces, including surgical tools, and may be deployed as a vapour for room sterilization.

H2O2 demonstrates broad-spectrum efficacy against viruses, bacteria, yeasts, and bacterial spores.

Hydrogen peroxide has various domestic uses, primarily as a cleaning and disinfecting agent.

If you would rather that H2O2 is not used in your home – please notify us as soon as possible.

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