Effective Date: 09 October 2026

The Clean Life (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website https://thecleanlife.com.au, use our services, or deal with us online or offline. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are
The Clean Life (ABN 71 506 445 014) is a professional cleaning company based in Melbourne, Australia. We provide residential and commercial cleaning services, including services funded by the NDIS and aged care programs.

2. What Personal Information We Collect
We may collect:

• Personal details: name, email address, phone number, home or business address, booking details and payment information.
• Access and property details: keys, alarm codes, access instructions, and information about your home or premises we need to deliver the service safely (for example pets, hazards and special surfaces).
• Service records: what was done at each visit, feedback, complaints and how they were resolved.
• Photos: photos of your premises taken for quoting, recording existing condition, quality checks, safety or resolving concerns, and any photos you send us.
• Health or support information: only where it is needed for your service, for example allergies or product sensitivities, or NDIS or aged care details where your service is funded that way.
• Website interactions: IP address, browser type, device information and activity on our website (via cookies or analytics tools).
• Communications: information you give us through forms, email, phone, SMS or reviews.

3. How We Collect Your Information
We collect information when you:

• book or enquire about a service;
• complete one of our online forms (for example feedback, complaints or profile updates);
• subscribe to newsletters or marketing;
• leave a review or comment;
• contact us by phone, email, SMS or social media; and
• visit our website, through cookies and analytics tools.

4. How We Use Your Information
We use your personal information to:

• provide, schedule and manage our cleaning services;
• process payments and send invoices;
• respond to enquiries, feedback and complaints;
• keep our staff and your property safe;
• improve our website, services and customer experience;
• send marketing communications (only if you opt in); and
• comply with legal obligations and resolve disputes.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and your experience. They may remember your preferences, help us understand how our website is used, and enable security features. You can disable cookies in your browser settings, but some parts of our website may not work properly.

6. Embedded Content from Other Websites
Pages on this site may include embedded content (for example videos, images or social media feeds). Embedded content from other websites behaves as if you had visited that website, which may collect data, use cookies and track your interaction with it.

7. Who We Share Your Information With
We only share your personal information with:

• service providers who help us run our business (for example payment processors, booking and IT systems, and email providers);
• where your service is funded by the NDIS or aged care: your plan manager, support coordinator, aged care provider or the NDIA, with your consent, to manage and claim for your services;
• legal and regulatory bodies when required by law; and
• spam detection services for website comments.

We do not sell or rent your personal information.

8. How Long We Keep Your Information

Booking, payment and service records are kept for as long as required by law for tax and business purposes (generally 7 years).
Complaint records are kept for as long as reasonably needed to resolve the matter and meet our legal obligations.
Photos are kept only as long as reasonably needed for the purpose they were taken.
Access details such as keys and alarm codes are returned or deleted when our services end.

9. Your Rights
You can:

• ask to see the personal information we hold about you;
• ask us to correct it;
• ask us to delete it (subject to our legal obligations); and
• opt out of marketing communications at any time.

To do any of these, contact us using the details in section 12.

10. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Access is limited to staff who need it for their role. No online system is completely secure, but we work to keep your information safe.

11. Where Your Information Is Stored and Processed
We use trusted technology providers to run our booking, service and communication systems. Some of them store or process information outside Australia:

• Google (Firebase) stores our service records and files, in Singapore.
• Netlify runs our online forms and systems, from the United States.
• Resend sends our emails, from the United States.
• Anthropic (Claude AI) helps our team draft and review communications and records, such as replies to feedback or complaints, from the United States.

These providers act only on our instructions, must keep your information secure, and cannot use it for their own purposes. When we use AI, it only receives the information needed for the task, a member of our team always reviews the result and makes any decisions, and your information is not used to train the AI. We take reasonable steps to make sure overseas providers handle your information in line with the Australian Privacy Principles.

12. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, please contact us:

The Clean Life
ABN 71 506 445 014
Melbourne, Australia
Email: admin@thecleanlife.com.au
Phone: (03) 8765 2312

We will respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or our business. The updated version will be posted on this page with a new effective date.