Effective Date: October 1, 2025

The Clean Life (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thecleanlife.com.au, interact with our services, or engage with us online and offline.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are

The Clean Life is a professional cleaning company based in Melbourne, Australia. We provide residential and commercial cleaning services. Our website address is: https://thecleanlife.com.au.

2. What Personal Information We Collect

We may collect the following types of information:

• Personal details: Name, email address, phone number, home or business address, booking details, and payment information.
• Website interactions: IP address, browser type, device information, and activity on our website (via cookies or analytics tools).
• Communications: Information you provide when you contact us via forms, email, phone, or comments.
• Images and media: If you upload images to the website, avoid including embedded location data (EXIF GPS), as visitors may download and extract this information.

3. How We Collect Your Information

We collect information when you:

• Book or enquire about a service.
• Subscribe to newsletters or marketing.
• Leave a comment or review on our website.
• Upload content to our website.
• Interact with us through social media or third-party platforms.
• Visit our website, through cookies and analytics tools.

4. How We Use Your Information

We use your personal information to:

• Provide and manage our cleaning services.
• Process payments and send invoices.
• Respond to enquiries, feedback, or complaints.
• Improve our website, services, and customer experience.
• Send marketing and promotional communications (if you opt-in).
• Comply with legal obligations and resolve disputes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience. These may:

• Remember your preferences.
• Help us understand how you use our website.
• Enable login and security features.

You may disable cookies through your browser settings, but some parts of our website may not function properly.

6. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, social media feeds). Embedded content from other websites behaves in the same way as if you visited the other website. These websites may collect data, use cookies, and track your interaction with their content.

7. Who We Share Your Data With

We only share your personal information with:

• Service providers and contractors (e.g. payment processors, IT providers, booking systems) who help us deliver services.
• Legal and regulatory bodies when required by law.
• Spam detection services for visitor comments.

We do not sell or rent your personal information to third parties.

8. How Long We Retain Your Data

• Comments and their metadata are retained indefinitely for follow-up recognition.
• Registered user information is stored until the user updates or deletes their account.
• Booking and payment records are retained for the period required by law for tax and business compliance.

9. Your Rights Under Australian Privacy Law

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your information.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us (see Section 12).

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we implement security safeguards, no online system is completely secure.

11. International Data Transfers

If we use third-party service providers outside Australia (e.g. cloud storage or analytics providers), your data may be transferred overseas. We take steps to ensure your information remains protected in accordance with Australian privacy laws.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

The Clean Life

📍 Melbourne, Australia

📧 [Insert Business Email]

📞 [Insert Phone Number]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The updated version will be posted on this page with a revised effective date.