About Us

The Clean Life is a proudly Australian-owned company offering premium, eco-friendly cleaning services across Melbourne. With a focus on quality, trust, and care, we provide tailored cleaning solutions to create healthy, happy homes for families.

Contact Info

We serve over 50 suburbs across Melbourne.

(03) 8765 2312

admin@thecleanlife.com.au

COVID-Safe Kit

When the World Health Organization officially declared a global pandemic, the public’s expectations of cleanliness drastically changed. It is safe to say that majority, if not all, had stopped cleaning just for appearance. This change also challenged the cleaning industry and called for them to implement new and better cleaning protocols. This was also true for Beckii and The Clean Life. The onset of the pandemic challenged Beckii to think up different ways to ensure the safety of The Clean Life’s clients while improving the standard of cleanliness that they provide to clients’ homes.  One of the ways that Beckii has come up with is the implementation of the COVID-Safe Kit. The COVID-Safe Kit is a cleaning kit containing reusable items that the cleaners use to clean their client’s homes. It contains: 2 grouters; 1 scrubbing brush; 1 squeegee; 9 microfibre cloths; and 1 commercial grade mop head       The COVID-Safe Kit is a unique initiative by Beckii and is the first of its kind in domestic cleaning. The purpose of the kit is mainly to reduce cross-contamination between homes from reusable cleaning equipment. All of the items in the kit are tools that are used to clean the dirtiest parts of a home and have the highest chances of carrying with them germs and bacteria. By keeping these items in the clients’ respective homes, it fully prevents cross-contamination and lessens the risk of cleaners bringing in foreign germs and bacteria from one home to another. The COVID-Safe kits are available for purchase in The Clean Life’s online store for non-clients and are available to clients on their first clean! The clients are given the choice of either purchasing each of the items in the kit by themselves or availing of the COVID-Safe Kit on their first cleaning appointment. The kit stays in their home at all times.  You may buy the COVID-Safe kit here: https://thecleanlife.com.au/product/cleaning-toolkit/

The Clean Life: About Hourly Rates

WHAT IS AN HOURLY RATE? At The Clean Life, no matter what type of clean you book, we charge an hourly rate. An HOURLY RATE means that you are charged based on the amount of time that our cleaners stay in your home to finish all the tasks that you require. WHY AN HOURLY RATE? An hourly rate is a fair system, for the client, the cleaners and the company. If you are away, but your home just needs a dust, your home will require less work, so we will charge accordingly. If the cleaners need to leave early for whatever reason, you will only be charged the time spent at your home. If your home is more built up, or if it requires a bit more of a deeper clean, we have flexibility to complete the whole job to the expected quality level, without having to rush, or miss things. No matter what the situation – you only pay the cleaners based on the amount of work completed.  OUR PROCESS Due to the flexibility of hourly rates, clients often express worry about how open-ended and varied it is. The Clean Life understands this and has ensured there are multiple safeguards in place to protect clients. The Clean Life also ensures that there is sufficient communication and transparency with the clients especially regarding costs and any issues regarding payments are answered with 100% honesty. Initial Deep Clean Estimate When clients first reach out to us, we ask a series of questions to ascertain size, currrent condition, and requirements of your home. We will then give an estimate based on the photos and description you have given of your home. We will book this estimated period of time, and if longer is required, we will communicate and request permission. Regular Cleaning Estimate After the initial deep clean of a home has been completed, the cleaners will estimate the amount of time it will take regularly to keep your home up to maintenance standard (which is usually less than the initial deep clean estimate). This new estimate is communicated to admin staff, and will become the basis for ongoing cleaning. 15-minute allowance (for regular cleaning ONLY)  The cleaners are expected to follow the ongoing cleaning estimate, however, they require flexibility, as from week to week, your home may need more or less cleaning. This hourly rate keeps things fair and reasonable, and within an expected 30 min time frame/budget. (15 min under, or over.) The admins will reach out to you if the cleaners need more than 15 minutes, past the estimate to finish everything. For eg – if your home has been set at 1 hour 15 mins, we would allow the cleaners anywhere between 1 hours -1 hours 30 mins to finish your home. Anything over that would require your permission. Capped Cleans (NOT recommended)  If you are working on a budget, we may allow for capped cleans i.e. cleans that are based on a strict time frame (and budget) rather than the amount of work needing to be done. When we cap a clean at a certain price, it means that we may not get all areas of your house completed, or have to rush over some areas. It leaves us dissatisfied – as we like to have the time to do a really good job and finish the home. We will not promise more than we can deliver (in a reduced time frame), whilst still trying to keep the standard of cleaning high. Our aim is to always achieve an excellent result – but in our experience,  when we cap an amount, it makes it hard to really show you what can be achieved when your whole home is done to our usual standard. Expectations are really important in this kind of clean – if you really do have your heart set on just doing a few items  – lets discuss your priorities and what can be reasonably expected during the time we have.

8 Things to look out for when choosing the best cleaning company for your home!

You’ve come to a point in life where you’re overwhelmed, and you’re looking for the best cleaning company for your home! You are not alone. As women, we have a tonne of tasks and responsibilities we need to catch up on, both at work and at home — our plates are overloaded. We bear the brunt of the responsibility of childcare, housecleaning, and cooking, all whilst trying to maintain a business and/or job and/or study. In between looking after kids, running around after everyone,  taking them to school, sports, and friends’ homes, as well as all the other hats we wear, there is no time for us to catch a break! Our schedules are so full and of course,  since COVID, we have made our homes our last priority because we just don’t have the time and energy to deal with the dust on our shelves (no judgment here!). We, the Jones, have a wonderful team that takes care of all the little things so we can focus on the major and most important things in life. We leave our dusty shelves to a cleaning company that will take care of it! SO many people have a cleaner in Melbourne. It is no longer just a luxury service (or a well-kept secret!) — it’s a necessity! So if you are in that place where you have decided that you need to hire a cleaning service; huge step! Congratulations! Well done to you! Your life is about to change for the better! Who do you choose? When trying to pick the right cleaning service, you can’t leave your home to just ANYONE. There are so many things that can (and will most likely) go wrong if you are not careful. Number 1 – look at their quality, security, and reliability! Don’t choose the cheapest. You get what you pay for. This has never been more true, especially in service industries!  They will all say they are the best, the cheapest, the most caring, the most reliable – so how do you know which ones really are the best domestic cleaners?  Get to know them better and do some research! The process can take a while until you’re able to choose the right cleaning company that suits you. You might even need to do a trial a few times before you know you have the right company. Even then, you still won’t be sure if you would be getting the most out of your money, so it would be best to have a checklist of things to consider to narrow down your options. Here’s a list you can start with! Reviews   The easiest way to get an overview of the quality of a company is by checking their reviews! Reading reviews can give you an insight into what the company is capable of and how they treat its clients.  If you know anyone who has hired the same company, it would be helpful to ask for their opinion as well! The Clean Life has over a hundred reviews and still remains a 5-star cleaning service! The Clean Life Reviews: https://www.facebook.com/thiscleanlife/reviews/ Insurance The last thing we want to think of is that something can go wrong. However, this would be a huge oversight not to consider – that unexpected things can and do happen. A cleaning service that has insurance gives them the ability to cover the costs of any unforeseen damage, breakage, or injury that occurs while they are on your property! They should be willing to tell you if they have this kind of coverage, and what they are covered for, and they should willingly provide you copies of their policies,  at your request.  (Keep in mind that this adds to the operating cost of a service company which is why the rates may be higher per hour.) However, the reassurance that comes with insurance will save you in the long run and will cover you if there are any unexpected damages and/or injuries. The Clean Life tries to avoid damages, breakages, and injury as much as possible by having procedures, and systems in place. However, if anything does happen, you can rest assured that you are fully covered by our insurance(s). Experience, Affiliations, and Accreditations In any industry, experience is a good indicator of reliability! Knowing how long a business has been running can usually mean that they listen to feedback and have done their best to continuously improve their services. Additionally, cleaning companies with awards, accreditations and affiliations with professional organizations should be a part of your choices as these companies are concerned with their reputation and are maintaining a certain level of standard!  The Clean Life has been in service for more than 5 years now and is continuously growing through feedback from both clients and staff! It is imperative to our growth to receive both good and bad reviews from everyone as it lets us know which parts of our service are great and which need improvement, so feedback is always appreciated! The founder of TCL –  Beckii – has been a business mentor to other cleaning businesses for the past year, and helps them scale their business based on her systems and processes. Guarantee A good cleaning company understands that not everything is in their control – so they put systems in place in case the unexpected happens! Before saying yes to an estimate or quote, always be sure to ask how they handle breakages, damages, and unsatisfactory services. These are the companies that are prepared to work on solutions with their clients! When our cleaners miss something (they’re human – we aim for excellence, not perfection!), The Clean Life will always take on this responsibility, and be apologetic. We will notify the cleaners of what they have missed – an opportunity for growth and learning! Then we will immediately schedule a date with our client for cleaners to rectify the issue! We have systems in place and we are ready for these situations

Why The Clean Life?

Managing a home is easy…or so many of us think. We often dismiss household chores as something that doesn’t need that much attention. We focus our energy on other important things (like taking care of our babies and/or children) — until these small, seemingly irrelevant tasks pile up and are already overdue and needing attention. This is when regret starts to set in… We regret not giving it our attention when the tasks were still small and manageable. Motherhood can be really overwhelming, and it can be hard to navigate life when we have many things that we need to take care of. It is a mother’s nature to worry, and carry the burden of responsibility – from carrying life in our wombs, to raising and nurturing our children; we are, by design, built to worry – and that is okay. Worry is what brings us to take action, to look for solutions and to keep our families safe. One of the constant worries that we experience, is the quality of the home that our loved ones live in. Safety and shelter are our two most basic needs other than food. Since the spread of COVID-19 and other illnesses (and the need to stay at home) we now more than ever want our homes to be the safe haven for our loved ones – both mentally and physically. ❤️ It should be a space of comfort, of peace, and of serenity for the people we care about. That’s why The Clean Life is here – not to make you less of a mother, but to work with you on the things that most concern you and keep you up at night… so you can be the best for the people that matter to you! The Clean Life team understand the worries and concerns that families have and we create an individual solution for each home we take care of. Here are a couple of ways that The Clean Life helps you by taking care of your home! LOWER LEVELS OF STRESS There are mornings when everyone’s in a rush and are frantically searching for something, but can’t find what they need! When things take too long to find at home, it becomes an additional source of stress. We just want things to be where they need to be! 😖 However, when things are disorganized and all over the place, it can really be stressful. 😡 The effects from having a messy home can affect us subconsciously too! “When you live in a messy home, you are subconsciously reminded of work that needs to be finished and visually, your eyes do not have a place to rest,” says Dr. Rian Rowles, a psychiatrist affiliated with Advocate Christ Medical Center in Oak Lawn, Illinois. A calm and peaceful home influences the mood of everyone, and can even affect how we all feel throughout the day. Inversely, visual clutter will inadvertently lead to mental clutter. Feeling stressed at the beginning of the day is a precursor to a bad day so it’s much better to lessen the sources of stress for everyone in the morning. No more getting stressed looking for your keys! PERSONALIZED and DETAILED CLEANS Most cleaning companies offer a cookie cutter approach and clean the things they feel comfortable with from their standard list. Which may leave you with unmet expectations. The Clean Life admin team will communicate with you from the very first chat, and will ask your priorities and/or what matters to you the most – before we even step foot in your home! We ask 6-7 questions to really understand what you are looking for and your expectations. This helps our cleaners to understand that there are things at your home – you may not be ready to have cleaned or organized. Or things that you really want prioritized. The cleaners will work with you and communicate with you once they arrive, to build rapport and work within your boundaries and comfort levels. Once they know your priorities, they then proceed to come up with a solution – that works best for your home! You are always in control and what you want is always the priority. ❤️ Success to us is providing a service that you are raving about and cannot do without. We are honoured to be invited into your home and we never take our role lightly. When you ask for our help, you are gifting us the opportunity to help! It makes us feel good to truly connect and be able to help you and your family. ❤️ PREVENT ALLERGIES It’s so frustrating when anyone in the family has allergies/sensitivities from their environment. We just want to make them feel better and eliminate the cause!❤️ We can’t control too much what happens outside, but inside our homes, there are some things we can do to reduce this from happening! As cleaners we strive to keep your homes up to standard to ensure dust, dirt, debris and bacteria is kept to a minimum. Various allergens like dust mites, pollen, dander, etc. will also stay present in a home that is not regularly maintained. We want mold and allergens to have no space to thrive so we will not have to suffer from allergic reactions and respiratory issues. How we clean and what we use to clean is equally important! Toxic cleaning products can contribute to chronic respiratory problems, allergic reactions, headaches and irritation of the nose, throat and eyes. The Clean Life uses natural products that are environmentally friendly and totally safe for the whole family. We are super aware that common chemical laden products are not safe, so TCL cleaning methods focus on non-toxic and eco-friendly solutions that are not only safe for your family, but for our cleaners and our environment too! INCREASED FOCUS AND PRODUCTIVITY A study by Princeton University researchers discovered that clutter can make it difficult to focus on a particular task. Clutter can overwhelm a person’s visual

Probiotics: Long-lasting Cleans

Since time immemorial, there has only been one way we were taught to deal with viruses, bacteria, etc. and achieve cleanliness – DISINFECTANTS. …but are they really keeping our homes as clean as we think?  For many generations, we’ve dealt with bacteria – and other microorganisms we consider a threat to health – in one simple way, with disinfectants, we WIPE THEM OUT and DESTROY them!  Contrary to popular belief, the surfaces of our homes (or even outside our homes) are not only populated with “bad” bacteria.  A microbiome exists for all microorganisms!  Living in the microbiome are both “bad” and “good” bacteria, and these “good” bacteria are essential to maintaining cleanliness. These “good” bacteria are something that most will be familiar with – they are called PROBIOTICS.  To those who are not familiar with the term, probiotics are live microorganisms that are intended to have health benefits when consumed or applied to the body.  Yoghurt, kefir or kombucha are good examples of the types of probiotics we consume and contain many health benefits!  Probiotics are made up of good bacteria that help keep your body healthy and working well.  This good bacteria helps you in many ways, including fighting off bad bacteria when you have too much of it, helping you feel better again.   HOW DO PROBIOTICS WORK? When probiotics are applied on a surface, an army of “good” bacteria is released.  These “good” bacteria eat the food and home of the “bad” bacteria until there is nothing left.  The “good” bacteria dominate the “bad” bacteria in numbers and consume everything that the “bad” bacteria needs, starving them and ultimately limiting their survivability. They bring balance to the microbiome.  The best thing about probiotics is that they are naturally sourced, plant-based, and vegan.  Probiotic cleaning In particular is ideal for people who have sensitive skin, those who do not like the harsh and toxic ingredients found in chemical cleaning products, or for those with existing health conditions that can get aggravated by toxic chemicals. PROBIOTICS VS DISINFECTANTS Aside from being environment-friendly and animal-cruelty-free, the biggest benefit that probiotics have, which you could not get from traditional cleaning products is their long-term effectiveness.  When the “good” bacteria are applied onto the surface (through spray or other methods), they linger on the surface even after you’ve finished cleaning!  The “good” bacteria feed on germs and other microorganisms, they multiply, and keep the surfaces clean for a couple of days! In contrast, disinfectants kill off both “bad” and “good” bacteria, making the surfaces susceptible to re-invasion of more “bad” bacteria with no “good” ones to maintain the balance. While traditional cleaning products do indeed kill off “bad” bacteria, researchers have found that surfaces can again become contaminated very soon after cleaning.  “In about 30-60 minutes after the use of chemical disinfectants, the amount of microbial contamination comes back to the same level detected before the use of chemical cleaning products”, says Elisabetta Caselli, associate professor and chair of clinical microbiology at the University of Ferrara in Italy1 Due to the fact that probiotics are living organisms, these living organisms get into cracks and crevices, munching away and taking up space, giving no room for the “bad” bacteria to thrive. As long as the “good” bacteria have something to feed on, they will continue to survive, thus maintaining the cleanliness of surfaces in your home! This keeps surfaces clean and smelling fresh for longer periods of time, making it safer for your kids and loved ones! Probiotics are really redefining how we look at cleanliness in our homes. With probiotics, you are not only keeping “bad” bacteria at bay for longer periods of time (helping keep your family safe from illnesses), you are also contributing to the environment by using these naturally sourced and chemical-free products! Your family is safer and the environment is happier when you use probiotics. You can purchase your own probiotics cleaning kit from The Clean Life! Purchase them here: https://thecleanlife.com.au/product/cleaning-product-kit/

The Clean Life CovidSafe Plan

From March 2020, we implemented measures to reduce the risk of contamination to protect our staff, clients and families.   We remain vigilant and aware of all current media, government announcements, and our own sense of duty to respond responsibly to COVID19.   Please read our COVIDSAFE plan to make an informed decision to reassure yourself that we are the right cleaners for your family.

An open letter to our valued clients on COVID-19

An open letter to our valued clients. First of all, I want to thank you so much for entrusting us with cleaning your home. We are so grateful for all your support. While we encourage our communities not to panic – we do wish to join forces, to help stop the spread of the coronavirus (COVID-19). We want our community to know that we are prepared and will continue to keep health and safety a top priority. We have developed a protocol which we will implement immediately, and will continue to enforce, until the virus has been contained and is no longer a risk to our staff, our clients and the general population. We will monitor virus updates regularly from local, and state organizations and act accordingly and keep our organization educated on all and any necessary measures we need to take to prevent the spread of germs. We want to make everyone feel as reassured as we can, so would like to be as transparent with our processes as possible, and keep the lines of communication open. Please do not hesitate to call me with any questions or concerns. Beckii Jones Owner of The Clean Life contact@thecleanlife.com.au   Our expectations of you as our client: If you or any of your family have returned from one of the high risk countries, or are unwell with fever, cough, sore throat, tiredness, please let us know as we will need to reschedule your clean to a later date. Even if you are not unwell, we would prefer that clients are not home at the time of service (to avoid close contact as a precautionary measure). If this is not possible, then keeping a distance of 1.5 metres between yourself and staff would be appreciated to limit the risks to both parties. Your expectation of us: To avoid the spread of germs to other staff, clients and our own immediate family – we have informed all staff members that they are NOT to come into work if they have fever, cough, sore throat, tiredness or any symptoms of coronavirus. We would appreciate your flexibility in understanding if clean times are shifted last minute, or rescheduled to another day. Even though we have 18 staff, we are fully booked most days, so may not be able to find you a replacement team. Reliability of our staff has always been important – but safety has to take precedence at the moment. Cleaners will wash their hands upon entering your home, and again just after exiting your home, even though they will also use gloves at all times. They can wear masks as an added precaution if requested. Our cleaning methods: As you know, we are an eco friendly cleaning service. We typically use probiotics and essential oils to clean your home and will continue to do so. As always – we supply freshly laundered cloths and a mop per home. We will now be adding – hydrogen peroxide (7% dilution for maximum effectiveness) – to our cleaning sprays and mop formula, and also to the washing liquid when we wash our cloths each day. Vacuums and buckets that we use from home to home will also be sanitised with hydrogen peroxide after use, and before going into a new home. Dirty cloths and mops will be stored in a bucket with a tight fitting lid to avoid potential contamination during travel. What is Hydrogen Peroxide? It’s a combination of hydrogen and oxygen and is available in many strengths (indicated by the percentage of dilution with water). Food producers use 35 percent H2O2 for a variety of purposes, including processing cheese and bleaching wheat flour. It’s also used to kill microorganisms in food packaging materials. Hydrogen peroxide may be used for the sterilization of various surfaces, including surgical tools, and may be deployed as a vapour for room sterilization. H2O2 demonstrates broad-spectrum efficacy against viruses, bacteria, yeasts, and bacterial spores. Hydrogen peroxide has various domestic uses, primarily as a cleaning and disinfecting agent. If you would rather that H2O2 is not used in your home – please notify us as soon as possible.